Panoramic iPhone Photos

Trying a few panoramic photos with the iPhone XS Max while in Hawaii. Click each photo to get a better view.

Ko’Olina Lagoon 4 Ko Olina Lagoon 4

Sunset at Ko Olina Lagoon 4 Sunset at Ko Olina Lagoon 4

Ho’omaluhia Botanical Garden Ho’omaluhia Botanical Garden

Aulani, A Disney Resort & Spa Aulani, A Disney Resort & Spa

July 13, 2019 photos flickr hawaii

My Eclipse Time-lapse

[wpvideo WCAPv9pw ]

Not much of a timelapse. I’m impressed by the clouds more than the partial eclipse

August 22, 2017 eclipse timelapse video

Breakfast the Other Day

The girls and I went to breakfast at the local diner the other day. They find eating at a diner so comforting.

August 13, 2017 graecyn belle Image mia izobel photo

Clean

I have been here blogging on and off for since 2001.

Lately, I’ve been in the off mode. Life has been busy the last six years. Raising kids, changing jobs, and dealing with the general curveballs life throws. Times for carefree thought are rare. When an opportunity presents itself, it is almost always limited to what you can do on your iPhone. So posting an Instrgram photo, sharing my status on Facebook, or reblogging on Tumblr is almost only what can be done.

There is an opportunity here.

I have often been depressed looking at this space, where my blog would reside, and see it going unused. I still go to my Tumblr. I go to my Instagram. My Facebook. I use the web of services and tools that pervade my daily life.

This page will now be the launching pad, the hub, the Grand Central Terminal of my interweb life. A small snippet of a post or a photo that leads to other photos will be placed here. To access the main content, simply click the link after the posting.

May 4, 2015 words

Comcast Does Not Listen

I had a similar conversation with Comcast when I was simply trying to find out how many Filipino stations they offered. DirecTV offers eleven Filipino stations. Comcast only offers five. I simply asked if they would be offering more, but the representative avoided the question and started talking about their other channels and how much better they are than DirecTV.

The one-sided conversation took off from there. The Comcast person started talking about pricing, channels, and other features that I was not interested in. When I pushed back he would ask, Why?” Why aren’t you interested in this great deal?” Why do you need more Filipino channels?”  Perhaps because those channels are being watched by someone in my house?!?!?

It took some time for me to become more agitated to be able to pry myself off the phone. I think I finally hung up on them as I simply said, You are not listening to what I am wanting and asking about, so this conversation is over.”

I understand the person was trying to make a sale, and I was the one who called Comcast. But to turn around and try to thrust their services on me was very off-putting.

Listen to the below call. But be warned: you might get a little agitated after listening to it all.

https://soundcloud.com/ryan-block-10/comcastic-service?utm_source=clipboard&utm_medium=text&utm_campaign=social_sharing

July 15, 2014 Audio comcast customer service words

@SearsAuto My Experience Sucked

This is a simple story of a bad customer experience turning into a worse one by the day.

My truck battery was on its last legs. I managed to get it charged so I drove it to the closest Sears Auto in Cupertino. I was able to be checked in fairly quickly about 11 am, and told my car would be done a little after noon - or within the hour.  This sounded great.

The mall in Cupertino isn’t that great, so I called Farrah who, with the kids, picked me up at Sears. We decided to have lunch at the local park and let the kids play. This provided a couple of hours of fun, more than enough time to get the battery changed in the truck. It was strange, though, no one called from Sears Auto during the time we were at the park. As we started driving back I began to wonder if they even started work on my truck.

It was a little after 1:30 when I got back to Sears Auto. I saw my truck in the same spot which concerned me a little. But then I thought, well all they need to do is pop the hood, disconnect the old battery and put in the new one. They shouldn’t need to move it far. In any event, I stood in line to talk to one of the customer representatives. I stood in line for about 30 minutes, a line only 3 people deep, before I got to talk to what apparently was the one working representative. This was strange because earlier in the day, just a few hours ago, there were at least three representatives working. The representative told me that they hadn’t gotten to my truck just yet but it should be done soon. He would make sure.

I was a bit peeved but was able to occupy my time with Farrah and the kids by going across the street to do some grocery shopping. This ate about an hour of time. I asked Farrah to drop me off and just head home with the kids, thinking the truck would be done. Boy was I wrong.

All I could do vent through Twitter:

then

then

Unfortunately, according to Sears I was sending my tweets to the wrong account. Instead of @Sears I should be sending tweets to @SearsAuto. Silly me. I thought that a service with the name Sears would be concerned about the bad customer experience several people were experiencing.

Hoping to get some resolution, I sent tweets to @SearsAuto. They responded the next day:

But they have been silent ever since.

I don’t believe I will be hearing from them. Even if  I did I suppose I would only get some half-hearted apology with no rational explanation for the problems experienced by the many people that day.

Thinking back on what could have been done differently by anyone at Sears Auto that day I could only come to this conclusion: they should have set expectations appropriately. If they couldn’t do the work in a timely manner, then they shouldn’t have promised it could be done. They should have stopped taking new work in. Continually building up the workload for a number of workers they had only frustrated the customers.

I am guessing this trend will continue at Sears, uh I mean, Sears Auto. In any event, Sears, as a whole entity has lost me as a customer.

July 11, 2014 customer service rant words