comcast

Comcast Does Not Listen

I had a similar conversation with Comcast when I was simply trying to find out how many Filipino stations they offered. DirecTV offers eleven Filipino stations. Comcast only offers five. I simply asked if they would be offering more, but the representative avoided the question and started talking about their other channels and how much better they are then DirecTV.

The one-sided conversation took off from there. The Comcast person started talking about pricing, channels, and other features that I was not interested in. When I pushed back he would ask, "Why?" "Why aren't you interested in this great deal?" "Why do you need more Filipino channels?"  Perhaps because those channels are being watched by someone in my house?!?!?

It took some time with me becoming more agitated to be able to pry myself off the phone. I think I finally hung up on them as I simply said, "You are not listening to what I am wanting and asking about, so this conversation is over."

I understand the person was trying to make a sale, and I was the one who called Comcast. But to turnaround and try to thrust their services on my was very off-putting.

Listen to the below call. But be warned: you might get a little agitated after listening to it all.

My Bandwidth Results

I wrote in a previous post about having to track my bandwidth usage since Comcast was implementing bandwidth limits. Well, my results for September are in. According to my Tomato router I used 195.11 GB total bandwidth. 57.51 GB was used for downloading content and 137.60 GB was for uploading.

What does this mean?

Well, my upload number is high because of the online backup service I use, Mozy. The data I am backing up - music, photos, and documents - is about 200 GB total. I had hoped I could have uploaded it all before October, but I ran into the end of the month before completing that goal. I hope this doesn't screw up my October numbers.

From the looks of things I am well within the 250 GB limit imposed by Comcast. I hope my numbers are correct. I would hate to lose my Internet service.

Figuring Things Out with Tomato

Comcast made a lovely announcement last week that they were imposing bandwidth caps for their users. The limit is 250 GB a month. I have no idea how much bandwidth I use. Funny thing is Comcast is not giving users a way to determine how much bandwidth they actually use!

Comcast suggests using one of the "many online tools...to measure [your] consumption." The problem I had was trying to find a tool that could measure all the devices in our household that access the Internet. You would think Internet access is limited to computers, but in this day and age there are many devices that access the Internet for information. We have two laptops, one desktop, two iPhones, an XBox 360 and a Nintendo Wii. I think that covers everything. So what tool would work for all these devices?

Luckily my searches stumbled upon a firmware alternative called Tomato. It did require me to purchase a Linksys WR54GL router, but I lucked out as it was on sale at Fry's. The setup instructions were straightforward. I was up-and-running in less then twenty minutes. I am now set to track how much bandwidth I use.

I'll let you know how it goes at the end of this month.