I had a similar conversation with Comcast when I was simply trying to find out how many Filipino stations they offered. DirecTV offers eleven Filipino stations. Comcast only offers five. I simply asked if they would be offering more, but the representative avoided the question and started talking about their other channels and how much better they are then DirecTV.
The one-sided conversation took off from there. The Comcast person started talking about pricing, channels, and other features that I was not interested in. When I pushed back he would ask, "Why?" "Why aren't you interested in this great deal?" "Why do you need more Filipino channels?" Perhaps because those channels are being watched by someone in my house?!?!?
It took some time with me becoming more agitated to be able to pry myself off the phone. I think I finally hung up on them as I simply said, "You are not listening to what I am wanting and asking about, so this conversation is over."
I understand the person was trying to make a sale, and I was the one who called Comcast. But to turnaround and try to thrust their services on my was very off-putting.
Listen to the below call. But be warned: you might get a little agitated after listening to it all.